Frequently Asked Questions

Topics

 

Why am I required to provide my email address during registration and sign in?

Silver Brick Road uses email as the sign in “username”, eliminating the need for a separate member name. An email address is also essential for privacy protection, to contact you if there is a problem with your account, and to provide you with information about our service.

 

What if I forget my password?

If you cannot remember the exact password you chose when you registered, you can reset your password by clicking the “Forgot your password?” link under the sign in fields, and follow the prompts.

 

What is a Care Circle?

A Care Circle is an area of the Silver Brick Road site designed to help provide communication between family and friends regarding a loved one’s independent living situation. The Care Circle is updated by the members and is used to build a support community around the patient. Care Circle members are encouraged to participate by creating and reading Care Posts, Observations, and Private Messages.

 

Why do I have to create a Nickname?

You will be prompted to create a Nickname to give you the option to protect your privacy. On the Silver Brick Road website, your participation in a Care Circle will show with the name you selected.

 

Is the service free?

In order to be a full member you must be sponsored by your employer, health plan, or other organization. A full member can then invite family members and friends to participate for free on a limited membership basis.

 

How do I sign In?

If you have already registered with Silver Brick Road all you need to do to sign in is enter the E-mail address you provided upon registration and the Password you created when setting up your account.

 

Who are the members of a Care Circle?

Care Circle members are the friends and family who visit a Care Circle to participate in conversations of support for the center (patient) of the Care Circle. For additional security, there is at least one administrator of a Care Circle. The administrators choose who to invite and what role they should participate (i.e. administrator or supporter).

 

Why do I need to register with Silver Brick Road?

In order to sign into Silver Brick Road website, you'll need to register with us. We will never share your personal information with a third party without your explicit permission. If you have any concerns about privacy, please read our Privacy Policy.

 

How long does my membership in Silver Brick Road stay active?

Your Silver Brick Road membership will remain active for as long as you'd like. Even if you were to lose sponsorship you can still participate indefinitely as a limited member.

 

How old do I need to be to use Silver Brick Road?

Every Silver Brick Road member must be at least 13 years of age to create a website account. In order to be sponsored full member you must be at least 18 years of age.

 

How can I print the pages of the Silver Brick Road website?

We suggest using the print options available in your browser.

 

Could my firewall interfere with using Silver Brick Road?

Firewall settings can sometimes interfere with browsing websites because they restrict your Cookie Settings. If "Cookies" are disabled on your browser or internet security settings, our system will not allow you to post an update or reliably navigate our site. If the option is available, please contact someone in your technical support department or turn the "Cookies" feature on in your browser to continue using Silver Brick Road website. If you require any assistance doing this, please let us know what internet browser software you are using as well as the version and we would be happy to assist you.

 

What are the technical requirements for using Silver Brick Road?

To access Silver Brick Road, you need only a computer with an internet connection, an email address and an internet browser. We support internet browsers Internet Explorer 7 (and up), as well as the latest versions of Google Chrome, Firefox and Safari. There are no minimum computer competency system requirements.

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